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Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece and leave with the element ID LEGO asks for, or a link to buy the part.
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
LEGO's request form asks for the set number (2731) and each piece's element ID, both listed above.
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Duplo Brick 2 x 2
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Duplo Train Chassis 2 x 6 with Red Train Wheels and Moveable Hook
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Duplo Train Chassis with Yellow Drive Rod and Red Wheels
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Duplo Train Steam Engine Cow Catcher
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Duplo Backhoe / Train Cabin Roof
×1
Duplo Train Steam Engine Funnel Top, Red Top
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Duplo Train Wagon
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Duplo Figure, Early, with Flat Cap Blue, Blue Legs, Blue Overalls, Turned Up Nose Print
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Duplo Train Steam Engine Cabin, Small Front Windows
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Duplo Animal Horse/Foal with Large White Spots
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Tick each piece as you find it, or mark it missing.
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for the set number and each piece's element ID, the number printed beside the piece in the parts list at the back of the instructions. This checker lists both.
Request a replacement from LEGOMark a piece missing and your list links it to an eBay search for that part, which also covers pieces from older or second-hand sets.
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.
