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Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece and leave with the element ID LEGO asks for, or a link to buy the part.
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
LEGO's request form asks for the set number (10944) and each piece's element ID, both listed above.
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Duplo Dish / Radar 3 x 3
×1
Duplo Figure with Helmet White, Astronaut Suit White, Medium Nougat Face Print
×1
Duplo Figure with Straight Hair with Left Parting Bright Light Yellow, White Astronaut Suit Print
×1
Duplo Ladder with Base Locking Ring, Short (Fire)
×1
Duplo Plane / Shuttle Top 6 x 13 x 4 1/2
×1
Duplo Shuttle Door
×2
Duplo Car Base 2 x 4 with Fixed Axles - 27.5 White Wheels and Black Tires
×1
Duplo Plane / Shuttle Base
×1
Duplo Plate 2 x 3 with 4 Studs and Reinforced Hinge
×1
Duplo Plate 2 x 6
×1
Duplo Brick 2 x 2 with Gauge, Dial, Screen, Controls Print
×1
Duplo Plate 2 x 4
×2
Duplo Plate Round 4 x 8 Semi-Circle
×1
Duplo Support 2 x 4 x 3, Girder
×2
Duplo Turntable / Cannon Base 2 x 2
×1
Duplo Flag Wavy 3 x 4 with Post
×1
Duplo Plate 2 x 4
×1
Duplo Brick 2 x 2
×2
Duplo Wrench with Handles
×1
Tick each piece as you find it, or mark it missing.
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for the set number and each piece's element ID, the number printed beside the piece in the parts list at the back of the instructions. This checker lists both.
Request a replacement from LEGOMark a piece missing and your list links it to an eBay search for that part, which also covers pieces from older or second-hand sets.
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.
