Free tool
Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece and leave with the element ID LEGO asks for, or a link to buy the part.
Checking
10 pieces in 10 part and color combinations.
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
LEGO's request form asks for the set number (ESSEN) and each piece's element ID, both listed above.
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Minifig Head, Brown Eyebrows, Open Mouth Smile, Chin Dimple, White Pupils Print [Blocked Open Stud]
×1
Minifig Head, Brown Eyebrows, White Pupils, Smile Wrinkles and Wide Open Smile Print
×1
Minifig Head, Peach Lips, Open Mouth Smile, Black Eyebrows, Light Green Mascara Print
×1
Hair Tousled with Side Part
×1
Hips and Reddish Brown Legs with Pockets, Belt and Dark Brown Knee Pads Print
×1
Hips and White Legs with Golden Brick, Shield and Yellow Stripe Print
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Hips and White Legs with Pockets, Belt and Dark Pink Flowers Print
×1
Torso, Hoodie with Pocket, Drawstring and Red Brick / '2012 The LEGO Store Essen' Back Print, Blue Arms, Yellow Hands
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Hair Ponytail Long with Side Bangs
×1
Hat / Cap Short Curved Bill with Seams on Peak and Button on Top
×1
Tick each piece as you find it, or mark it missing.
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for the set number and each piece's element ID, the number printed beside the piece in the parts list at the back of the instructions. This checker lists both.
Request a replacement from LEGOMark a piece missing and your list links it to an eBay search for that part, which also covers pieces from older or second-hand sets.
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.
