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Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece and leave with the element ID LEGO asks for, or a link to buy the part.
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
LEGO's request form asks for the set number (2789) and each piece's element ID, both listed above.
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Duplo Bathroom Sink
×1
Duplo Bathtub
×1
Duplo Drawer 2 x 2 with Pull Handle
×2
Duplo Toilet (without Rim)
×1
Duplo Cabinet 2 x 2 x 1.5
×2
Duplo Door / Window Pane 1 x 3 x 4
×2
Duplo Figure, Early, with Short Parted Hair Brown, Blue Legs, Blue Buttons and Lime Collar Print
×1
Duplo Brick 1 x 2 x 2 with Blue Doll Print
×1
Duplo Figure, Early Child, with Straight Hair Fabuland Brown, Dark Pink Legs, Dark Pink Overalls with Medium Green Hearts on Straps Print
×1
Duplo Mirror with Silver Print
×1
Duplo Toilet Rim
×1
Duplo Brick 1 x 2 x 2 with Shampoo and Soap Containers Print
×1
Duplo Shower Curtains, with Plate 6 x 5
×1
Duplo Building Wall 2 x 6 x 6 With Window
×1
Duplo Building Wall 2 x 6 x 6 with 3 Cupboards
×1
Duplo Baseplate 12 x 16
×1
Tick each piece as you find it, or mark it missing.
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for the set number and each piece's element ID, the number printed beside the piece in the parts list at the back of the instructions. This checker lists both.
Request a replacement from LEGOMark a piece missing and your list links it to an eBay search for that part, which also covers pieces from older or second-hand sets.
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.
