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Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece and leave with the element ID LEGO asks for, or a link to buy the part.
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
LEGO's request form asks for the set number (11969) and each piece's element ID, both listed above.
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Equipment Radio [Extended Handle, Expanded Speaker Grille]
×1
Plate 2 x 6
×1
Plate Special 2 x 2 with Wheels Holder Wide [Reinforced Underside Type 2]
×2
Steering Stand 1 x 2 with Black Steering Wheel
×1
Tyre 15 x 6 Offset Tread Small with Band around Center
×4
Brick Curved 2 x 2 x 2/3 with Yellow Fire Fighter Symbol Print
×1
Brick Special 1 x 1 with Clip Vertical [Open O Clip, Hollow Stud]
×2
Mudguard 2 x 4 with Molded Headlights
×2
Plate 1 x 2
×2
Plate Special 2 x 2 x 2/3 with Two Studs On Side and Two Raised [Solid Anti-stud]
×1
Tap 1 x 1 without Hole in Spout
1 spare in the box
×1
Tile Special 1 x 2 Grille with Bottom Groove
×2
Wheel 8 x 6 with Slot
1 spare in the box
×4
Brick Round 1 x 1 Open Stud
×1
Plate 1 x 2
×2
Weapon Axe With Red Head
×1
Tick each piece as you find it, or mark it missing.
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for the set number and each piece's element ID, the number printed beside the piece in the parts list at the back of the instructions. This checker lists both.
Request a replacement from LEGOMark a piece missing and your list links it to an eBay search for that part, which also covers pieces from older or second-hand sets.
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.
