Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece
and leave with the element ID LEGO asks for, or a link to buy the part.
LEGO's request form asks for the set number (10961) and each piece's element ID, both listed above.
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Clear every mark for this set?
Piece checklist
White
13 pieces
Duplo Airplane Base 12 x 12 x 2.5WhitePart 18720Element 6093976×1
Duplo Animal Bear, Sitting, Black Eyes and Nose PrintWhitePart 49989pr0001Element 6320689 or 6286264×1
Duplo Brick 2 x 2 Slope 45°WhitePart 6474Element 6171868 or 4255342×1
Duplo Brick 2 x 4WhitePart 3011Element 301101×1
Duplo Brick 2 x 4 Curved BottomWhitePart 98224Element 4644208×2
Duplo Brick 2 x 4 Curved Top with Airplane Circling Globe, Clouds PrintWhitePart 98223pr0024Element 6360811×1
Duplo Door / Window Frame Flat Front Surface, Completely Open BackWhitePart 61649Element 6135524 or 4622476×1
Duplo Door Frame 2 x 4 x 5WhitePart 92094Element 6208542×1
Duplo Figure Child with Two Buns on Top and Long Bangs Reddish Brown, with Light Aqua Legs, Pink and White Strips In Heart on Shirt PrintWhitePart 65245pr0039Element 6292954×1
Duplo Figure with Hair Swept Right Reddish Brown, with Black Legs, Shirt with Suspenders Print and Brown GlassesWhitePart 65242c01pr0148Element 6362525×1
Duplo Figure with Police Style Hat Dark Blue and Hair, with Dark Blue Legs, Pilot Shirt with Pockets and Red Tie PrintWhitePart 98465pr0149Element 6361060×1
Duplo Plate Round 4 x 4WhitePart 98222Element 6536717 or 6258905×1
Duplo Car Base 2 x 4 with Fixed Axles - 27.5 White Wheels and Black TiresBlackPart 12592c05Element 6246965 or 6223567×1
Bright Light Yellow
1 piece
Duplo Flag Wavy 3 x 4 with PostBright Light YellowPart 31925Element 6345707×1
Tick each piece as you find it, or mark it missing.
When a piece really is missing
Ask LEGO
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for
the set number and each piece's element ID, the number printed beside the piece in the parts list at the back
of the instructions. This checker lists both.
Mark a piece missing and your list links it to an eBay search for that part, which also covers pieces from
older or second-hand sets.
Keep a record
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick
pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.