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Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece and leave with the element ID LEGO asks for, or a link to buy the part.
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
LEGO's request form asks for the set number (9224) and each piece's element ID, both listed above.
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Duplo Figure with Fireman Helmet Silver, and Nougat Face and Hands
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Duplo Figure with Fireman Helmet White, and Dark Brown Face and Hands
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Duplo Figure with Construction Helmet White, and Blue Long Sleeve Jacket, and Legs, Green Eyes and Closed Mouth
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Duplo Figure with Parted Wavy Hair Gray, with Tan Legs, Blue Top with White Overall Bib
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Duplo Figure with Police Style Hat Black, with Dark Bluish Gray Legs, Blue Jacket with Mail Horn, with Smile with No Teeth
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Duplo Figure with Police Style Hat Red, with Black Legs, Blue Jacket with Tie, Nougat Hands, Red Hat, Smile, Moustache Print (Train Conductor)
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Duplo Figure with Cap Blue, with Blue Legs, Green Top with Yellow Scarf, and Curly Mustache Print (Train Engineer)
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Duplo Figure with Police Style Hat Black, with Dark Blue Legs, Light Blue Top with Badge, Nougat Hands, with Blue Eyes
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Duplo Figure Side Parted Hair Gray, with Orange Legs, Light Bluish Gray Top with Zipper and Stripes Print (Medic)
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Duplo Figure Bob / Pageboy Hair Reddish Brown, with Dark Purple Legs, Wrap Top with Necklace, Nougat Hands
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Duplo Figure Bob / Pageboy Hair Black, with Medium Blue Legs, Magenta Top, Brown Eyes
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Duplo Figure with Construction Helmet Orange, with Orange Vest over Green Shirt, Medium Nougat Face and Hands, and Black Legs
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Duplo Figure with Hair with Side Parting Very Light Gray, with Dark Red Legs, Sand Green Sweater, Green Eyes, Glasses
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Duplo Figure Side Parted Hair Black, with Dark Tan Legs, Tan Top, Brown Eyes (Zoo Keeper)
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Duplo Figure with Cap Black, with Black Legs, Black and White Striped Top with '62019', Black Arms (Prisoner)
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Duplo Figure with Parted Wavy Hair Gray, with Glasses on Dark Brown Face (Doctor)
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Duplo Figure with Police Style Hat Black, with White Top with Airplane Logo and Black Tie, Sunglasses, Black Legs
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Tick each piece as you find it, or mark it missing.
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for the set number and each piece's element ID, the number printed beside the piece in the parts list at the back of the instructions. This checker lists both.
Request a replacement from LEGOMark a piece missing and your list links it to an eBay search for that part, which also covers pieces from older or second-hand sets.
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.
