Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece
and leave with the element ID LEGO asks for, or a link to buy the part.
294 pieces in 138 part and color combinations, plus 2 minifigures.
The official piece count includes the 8 parts inside the set's minifigures, which this inventory lists separately. Spare parts are counted in neither figure.
Before you call it missing
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
Rock 1 x 1 Jewel / Gem 24 FacetTrans-ClearPart 30153Element 6513976 or 62477981 spare in the box×1
Stickers
1 piece
Sticker Sheet for Set 41423-1[No Color/Any Color]Part 67379Element 6296573×1
String, Bands and Reels
1 piece
Chain 16L [21 Links]Dark Bluish GrayPart 60169Element 6258887 or 4516456×1
Technic Bushes
1 piece
Technic Bush 1/2 Smooth with Axle Hole Semi-ReducedYellowPart 32123bElement 6271167 or 32123241 spare in the box×1
Technic Gears
1 piece
Technic Knob WheelBlackPart 32072Element 6284188 or 4248204×1
Windows and Doors
1 piece
Window 1 x 4 x 3 without Shutter TabsTanPart 60594Element 4578109×1
Minifigures
2 figures
Andrea - Tan Jacket, Tan Skirt, Dark Brown HairMinifigure, checked as a whole figure×1
Emma - Tan Overall, Black HairMinifigure, checked as a whole figure×1
Tick each piece as you find it, or mark it missing.
When a piece really is missing
Ask LEGO
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for
the set number and each piece's element ID, the number printed beside the piece in the parts list at the back
of the instructions. This checker lists both.
Mark a piece missing and your list links it to an eBay search for that part, which also covers pieces from
older or second-hand sets.
Keep a record
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick
pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.