Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece
and leave with the element ID LEGO asks for, or a link to buy the part.
LEGO's request form asks for the set number (10417) and each piece's element ID, both listed above.
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Clear every mark for this set?
Piece checklist
Duplo, Quatro and Primo
14 pieces
Duplo Brick 2 x 4BluePart 3011Element 4290075 or 301123×2
Duplo Wrench with HandlesDark Bluish GrayPart 16265Element 6464779 or 6432321×1
Duplo Engine Block 2 x 2Light Bluish GrayPart 85347Element 6475209 or 6078317×1
Duplo Brick 1 x 2 x 2 with Bottom TubeMedium AzurePart 76371Element 6101124×1
Duplo Cone 2 x 2 Square BaseOrangePart 47408Element 6057566 or 4579016×1
Duplo Brick 1 x 2 x 2 with Tool Chest, Drill, Wrench PrintRedPart 76371pr0241Element 6476223×1
Duplo Car Base 4 x 8 with Four Black Wheels and Light Bluish Gray HubsRedPart 24911c02Element 6474958 or 6187676×1
Duplo Fence/Bench 2 x 4RedPart 4850Element 6475199×2
Duplo Truck / Semi-Tractor, Cab Top / Air Foil with Yellow 'Rust-eze' Logo PrintRedPart 89751pr0002Element 6476062×1
Duplo Truck Body, 3 x 4, Flatbed with Mack PrintRedPart 29359pr0001Element 6476063 or 6188072×1
Duplo Brick 1 x 2 x 2 with Computer Screen, Graph, Car Model PrintWhitePart 76371pr0240Element 6476057×1
Duplo Brick 1 x 3 x 2 Round Top, Cut Away Sides with Black Tire, Red Rim, 'LIGHTYEAR' PrintWhitePart 14222pr0022Element 6476056×1
Tick each piece as you find it, or mark it missing.
When a piece really is missing
Ask LEGO
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for
the set number and each piece's element ID, the number printed beside the piece in the parts list at the back
of the instructions. This checker lists both.
Mark a piece missing and your list links it to an eBay search for that part, which also covers pieces from
older or second-hand sets.
Keep a record
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick
pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.