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Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece and leave with the element ID LEGO asks for, or a link to buy the part.
Builders who report a missing piece often find it in one of these places. Tick each one off as you look.
LEGO's request form asks for the set number (10802) and each piece's element ID, both listed above.
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Duplo Brick 1 x 2 x 2
×2
Duplo Brick 2 x 2
×3
Duplo Brick 2 x 4
×1
Duplo Brick 2 x 4
×1
Duplo Flower 4 x 4 x 1 with 4 Top Studs
×2
Duplo Plate 2 x 6
×1
Duplo Animal Lion Adult Male, Reddish Brown Mane, Squarish Eyes Print
×1
Duplo Off Road Vehicle Top - Headlights on Front and Giraffe, Lion, and Paw Print on Hood/Bonnet
×1
Duplo Car Base 4 x 8 with Four Black Wheels and Yellow Hubs
×1
Duplo Brick 1 x 2 x 2 with Bird with Medium Azure Chest and Green Wings Print
×1
Duplo Figure with Thick Short Hair Combed over Forehead and Bun Black, Red Top - Reddish Brown Face, Arms, and Hands - Tan Legs
×1
Duplo Plate 2 x 6
×1
Duplo Food Steak
×1
Duplo Animal Giraffe Adult, New Style, Round Eyes
×1
Tick each piece as you find it, or mark it missing.
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for the set number and each piece's element ID, the number printed beside the piece in the parts list at the back of the instructions. This checker lists both.
Request a replacement from LEGOMark a piece missing and your list links it to an eBay search for that part, which also covers pieces from older or second-hand sets.
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.
