Rule out the usual hiding places first. If the piece really is gone, check the set piece by piece
and leave with the element ID LEGO asks for, or a link to buy the part.
LEGO's request form asks for the set number (8981) and each piece's element ID, both listed above.
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Clear every mark for this set?
Piece checklist
Large Buildable Figures
21 pieces
Large Figure Foot, Toa Inika EllipticalBluePart 53549Element 4292524×2
Large Figure Hand, Fist with Axle Hole, 3 FingersBluePart 64251Element 4539155×2
Large Figure Mask TarixDark BluePart 64257Element 4537498×1
Large Figure Skeletal, Limb, with 2 Ball Joints (Toa Metru)Dark BluePart 47297Element 4506471 or 4290017×4
Large Figure Skeletal, Torso with Beam, 2 Ball Joints, and 7 Tooth Half GearDark BluePart 47306Element 4278500 or 4218711×1
Large Figure Skeletal, Torso, Upper, with 2 Ball Joints (Toa Inika)Dark BluePart 53545Element 4297132×1
Large Figure Limb Cover (Toa Inika)Pearl GoldPart 53543Element 4292607×2
Tick each piece as you find it, or mark it missing.
When a piece really is missing
Ask LEGO
LEGO takes requests for pieces missing from a new set through its customer service site. The form asks for
the set number and each piece's element ID, the number printed beside the piece in the parts list at the back
of the instructions. This checker lists both.
Mark a piece missing and your list links it to an eBay search for that part, which also covers pieces from
older or second-hand sets.
Keep a record
Copy or download your missing list (the CSV opens in any spreadsheet), or print the whole checklist and tick
pieces off on paper. Your marks stay in this browser, so you can check a big set over several sittings.