Lego has fumbled this release

Im kinda amazed. How does a multi billionaire dollar company screw up a release this badly. I reordered this set at the end of last year, a week after the set dropped, I have it now. This isnt the one I preordered tho, this was from my local smyths and the one I ordered from lego still hasn't even been processed. Since when did preordering still not garuntee you the item when it drops? Luckily, my bro was a big ninjago fan back in the day so I'll just give my 2nd set to him submitted by ...