I just rediscovered some of my old LEGO sets and decided to take them apart to clean and rebuild them, just for LITERALLY EVERY SINGLE PIECE that's dark green from one set to crack 😭. Does anyone know if LEGO's typical broken pieces replacement site will accept a request this big?
BlockTalk Summary
A LEGO fan encountered a frustrating issue when rebuilding old sets, discovering that many dark green pieces had cracked. The user is now seeking advice on how to obtain replacement parts from LEGO.
The user, /u/Nathaniel820, found that LEGO typically replaces defective pieces without asking questions. However, the process involves manually entering each piece on the website, which the user suspects is designed to discourage large-scale requests. The user is prepared to enter all 75 pieces individually but is wondering if there's an alternative, such as contacting LEGO via email, to explain the situation and expedite the replacement process.
The post highlights the common issue of brittle dark green LEGO pieces, which can crack over time. The user's experience underscores the importance of proper storage and care for LEGO sets, especially older ones.
If you're facing a similar situation, consider reaching out to LEGO's customer service directly to inquire about bulk replacement options. You might also find a brick separator helpful for safely disassembling your sets.
As the title says I did some research and found out that apparently LEGO will directly replace these defective pieces with (supposedly) no questions asked, but the site to do it makes you enter them one by one which I assume is an intentional annoyance to limit it to authentic one-off requests rather than encourage people to scam them out of lots of pieces. I'm willing to manually enter all 75 pieces one by one, but I'm wondering if for a request this big there's an email I should contact or...
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